At Jharkhand Cab, we value our customers and strive to provide excellent service with a seamless experience. We understand that unforeseen circumstances may arise, and in such cases, you may need to cancel your booking or seek a refund. This refund policy outlines the terms and conditions for cancellations, refunds, and associated procedures to ensure clarity and fairness for all parties involved. By using our services, you agree to the following refund terms.

Eligibility for Refunds

Refunds are applicable under specific circumstances, such as cancellations made by the customer or service disruptions caused by Jharkhand Cab. Refund requests are subject to our verification and approval process. Refunds will not be granted for services already rendered or partially completed journeys.

Cancellation by the Customer

• Advance Notice Required: To qualify for a refund, customers must cancel their booking at least 24 hours prior to the scheduled pickup time. Cancellations made after this period may incur a cancellation fee or result in no refund.
• Immediate Cancellations: For bookings canceled less than 24 hours in advance, a cancellation charge of up to 50% of the total booking amount may apply.

Cancellation by Jharkhand Cab

If Jharkhand Cab cancels a booking due to operational reasons, such as vehicle unavailability or driver issues, customers are entitled to a full refund of the amount paid. Alternatively, customers may opt for a rescheduled service at no additional cost.

No-Show Policy

If the customer fails to show up at the designated pickup location within 30 minutes of the scheduled time without prior notice, the booking will be marked as a no-show. Refunds will not be granted for no-shows, and the full booking amount may be charged as a penalty.

Partial Refunds

In cases where a journey is cut short due to unforeseen circumstances, such as vehicle breakdowns or adverse weather, Jharkhand Cab will assess the situation and provide a partial refund based on the distance covered and services rendered.

Payment Gateway and Transaction Fees

Refunds for online payments may be subject to deductions for payment gateway or transaction fees, which are non-refundable. The exact refund amount will be communicated to the customer during the refund process.

Refund Process

• Request Submission: To initiate a refund, customers must contact our customer service team with details of the booking and the reason for cancellation.
• Verification: Refund requests are verified by our team, and approval is granted based on the eligibility criteria outlined above.
• Processing Time: Approved refunds will be processed within 7–10 business days. The refund amount will be credited to the original mode of payment unless otherwise specified.

Non-Refundable Services

Certain bookings, such as last-minute or promotional offers, may be marked as non-refundable at the time of booking. These bookings are not eligible for refunds under any circumstances.

Amendments to Bookings

Customers requesting changes to an existing booking, such as rescheduling or altering the route, may be subject to additional charges. Refund eligibility for amended bookings will be determined on a case-by-case basis.

Customer Responsibilities

To ensure a smooth refund process, customers are advised to provide accurate details during booking and communicate cancellations or changes promptly. Providing false information or failing to adhere to the terms outlined in this policy may result in the denial of refunds.

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer support team:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Address: [Your Address]

Jharkhand Cab is committed to maintaining transparency and delivering reliable service. While we strive to accommodate all refund requests fairly, we reserve the right to amend this policy as necessary. Updates to the refund policy will be communicated via our website and app. By choosing Jharkhand Cab, you agree to the terms outlined in this refund policy.